If technical support can't solve the problem, you need to fill out the RMA form in the portal. The RMA procedure is for HMS direct customers only. If you purchased your product from one of our distributors, you need to contact the distributor and follow their product return procedure.
It you want to make a return for commercial reasons (i.e. not quality related) or for an ordering error then please fill out the credit return form.
To be able to handle your RMA case we need all case information in English. If you don't speak English please contact your local sales representative for assistance.
If you are in urgent need of a replacement product please mention this in the description field. You need to fill out the Advanced Replacement Conditions document listed below and attach it as a file to the RMA registration.
For information on how to use the RMA section in the portal we have made a step-by-step guide for your convenience
In urgent situations, or if special shipping arrangement are required, please contact HMS product returns department directly.
Email: [email protected] / Phone: +46 35 17 29 99